This is the privacy notice of Burnett Mortgages Limited. In this document, “we” or “us” refers to Burnett Mortgages Limited.
Registered office: Burnett Mortgages Limited, Gresley House, Ten Pound Walk, Doncaster, South Yorkshire. DN4 5HX.
This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.
We are committed to protect your privacy and confidentiality. We understand that all users of our website need to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with UK law, including the Data Protection Act 1998. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:
BASIC IDENTIFICATION AND CONTACT INFORMATION
This information is used:
Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
MARKET PLACE INFORMATION
When we obtain information from you specifically to enable you to use or buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
YOUR DOMAIN NAME AND E-MAIL ADDRESS
Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
This information is used:
INFORMATION YOU POST ON OUR WEBSITE
Information you send to us by posting to a forum or blog is stored on our servers. We do not specifically use of that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
WEBSITE USAGE INFORMATION
BUSINESS AND PERSONAL INFORMATION
This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
THIRD PARTY ADVERTISING
CALLING OUR OFFICE
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line. We never pass this information to third parties.
Email is not always a secure mode of communication and we provide no guarantee that confidentiality of the information provided in an email will be maintained during transmission.
We will never send you an email asking you to transfer deposit funds. If you ever receive an email from us which provides bank account details for you to transfer money, please speak to us on our main line number to confirm it is genuine.
SENDING A MESSAGE TO OUR SUPPORT SYSTEM
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need.
We record your request and our reply to increase the efficiency of our organisation. We may keep personally identifiable information associated with your message, such as your name or email address.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
JOB APPLICATION AND EMPLOYMENT
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
CONTENT YOU PROVIDE TO US
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatsoever as to how it is used.
With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing email@example.com.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
REVIEW OR UPDATE PERSONALLY IDENTIFIABLE INFORMATION
At any time, you may review or update the personally identifiable information that we hold about you by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Burnett Mortgages Limited, 4-6 Saddlers House South Parade, Bawtry, Doncaster, England, DN10 6JH.
SALE OF YOUR PERSONAL INFORMATION
Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
DATA MAY BE “PROCESSED” OUTSIDE THE UK
Our websites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.
COMPLIANCE WITH THE LAW
REMOVAL OF YOUR INFORMATION
If you wish us to remove personally identifiable information from our website, you may contact us at firstname.lastname@example.org. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Disputes relating to the use of our website will be subject to the jurisdiction of the English courts.
All material on our website which has been created by us is subject to copyright under UK law and we reserve all rights associated with that content. Parts of the website may be downloaded for personal use only. You are not entitled to reproduce or modify content subject to copyright, in whole or in part, for any commercial use whatsoever, without our prior written permission.
ACCURACY OF WEBSITE CONTENT
Although we endeavour to ensure that all of the information on our website is accurate and up to date, we do not guarantee that that is the case.
No information on our website constitutes financial advice. If you require financial advice, please contact us.
PROTECTION OF LOG IN DETAILS
We have security procedures in place to protect your log in details as well as your personal information, but it is your responsibility to ensure that you do not give out your log in details to any other person, and to ensure that you log out of our website and delete browser history before logging off if you are using a shared computer.
“We contacted Simon originally for some advice and I’m glad we did, from start to finish through our mortgage applications Simon was there for any questions we had. He wasn’t pushy with any of the options and he was definitely knowledgable about what he was doing. He made the whole thing a lot easier for us, we would definitely recommend him and look forward to working with him in future.”
“Simon provided a professional and personalised service from start to completion. He offered consistent support and guidance to a first-time buyer with little experience of the proces, ensuring a comforting and supportive experience throughout. Would highly recommend!”
Sam – March 2020
“Simon was really helpful and efficient, ensuring that our remortgage was sourced and in place in approximately a month. Would definitely recommend, thanks Simon.”
Simon took on a challenge for my daughter – less than two months into a new job with time off on sick for Covid testing, turned down elsewhere, and not only found a mortgage that was 25% more affordable, but got it over the line within a week. Thank you – you’re a legend!
Guy Nottingham – January 2021
“Simon helped us buy our new home in 2016, our mortgage is up for renewal and there was no question who we were going to use! Absolutely perfect customer service, very friendly and helpful. 5 star service I would recommend to everyone.”
“Highly recommended! Great professional.”
“Simon is very professional and will always find the best deal to suit your needs. Don’t hesitate in giving him a chance.”
“A very honest, genuine, hard working individual.”
“Simon helped myself and my partner re-mortgage our home recently. It wasn’t straightforward for various reasons, but Simon did everything he could to secure us a good deal – and he did a huge amount of work to make it happen, which it did. He was very professional but also friendly, enthusiastic and caring. His service was excellent on a technical level but more his personal approach made what was quite a stressful process so much easier. He cares about his customers and that shows in everything he does. I highly recommend Simon – he is trustworthy, knowledgable and a genuinely decent person, which is a rare combination!”
Juliette – November 2018
“My girlfriend & I were left in a tricky spot after our mortgage application was declined having already had an offer accepted. As a first time buyer this was very stressful but Simon consistently reassured us throughout the process. He was extremely responsive to all questions and sorted us a mortgage with a better rate than any other we could find online in less than two weeks. We will definitely be using his services & we can’t recommend him enough!.”
Nathan – February 2021
“A great service was provided to us by Simon, our move wasn’t the most straight forward however Simon statyed with us all the way, a professional all the way through. Can’t thank him enough for his help, will be using his services when it comes to remortgaging.”
Simon was excellent from start to finish and in very unusual circumstances. He dealt with our mortgage managing to get us the best deal possible in a time of economic uncertainty and made sure our life insurance was up to scratch too. Despite not being able to be in face to face contact due to restrictions imposed at the time communicating was simple, regular, supportive and effective. He was easy to talk to and happy to deal with questions. He certainly went above and beyond to get us relocated and was excited for us even sending us a congratulatory gift. We will most certainly be returning when it is time to remortgage.
Alexis – October 2020
“I cannot recommend Simon enough. He is professional, trustworthy, caring and knowledgable. Simon arranged both our mortgage and our protection. Unfortunately, we found ourselves in a position where we had to claim on the critical illness cover. Without his advice and cover we would have found ourselves in a sorry state. His attention to detail and no-nonsense approach to explaining each product ensured that we were covered. He has eleviated a huge financial burden at a very stressful time. I can’t recommend him enough. I will never use anyone else. This man really does go above and beyond.”
Nicki – December 2018
“Great guy. Hugely helpful from start to finish in a very complicated house buying situation. Thanks Simon!”
“Where do I start! Simon has been brilliant to me and my partner and did everything in his power to help us secure a mortgage. Brilliant, friendly person who is willing to go the extra mile. He’s willing to travel to your home to help submit your application and works round what’s best for you.”
Brendan – January 2019
“A true mortgage professional. Great service, with the customer at the heart of his advice. Simon is a credit to the industry if you want a fantastic service and your mortgage made easy. He is your man. Simon, thank you, I am not easy to impress and I am over the moon.”
Very professional, honest and always at the end of the phone to guide you through everything you need. 100% recommend to anyone. Extremely happy with the service and will use for many years to come.
Steve Fairhurst – December 2020
“First time I had to remortgage. Simon was great with all the advise he had to give me. Brilliant customer service. Will help out the best he can. Replies to all your messages and questions you have for him. Top man, thanks a lot.”
December 2020 “This is our second re-mortgage using Simon and on both occasions he has provided us with a first rate service. Personable, responsive, kind and extremely good at his job. I highly recommend him and will continue to use his services as long as he’s offering them!
Also a thank you to Paulina, who has recently joined Simon’s team and kept in regular touch throughout as well as being very friendly and efficient.”
“Moved into our first home today after the incredible support from Simon. Hasn’t been a simple journey, with obstacles in our way (from seller and seller solicitors) but Simon was consistent throughout and was availiable at all times of day during the week to make things as easy as possible. Always worked around our awkward schedule including house visits on a Friday night. Can’t recommend him enough. Thank you so much Simon!”
“We have found Simon to be a most helpful mortgage adviser. He is knowledgable and listens to clients’ requests and needs. He is very prompt in communication and always goes that extra mile to help. I would have no hestitation in recommending him for mortgaging advice.”
“Simon gives 100% in all aspects of his work. Highly recommended.”
“Don’t know where we’d have been without Simon during the most stressful house purchase ever! An absolute rock throughout We would recommend to anybody looking for a mortgage. Absolute first class”
“We came across Simons website when we were searching for a local mortgage broker. We had just had our mortgage declined from a bank because I only had one years accounts. I emailed Simon and had a response from him within the hour, he said he’d try his best to help us out. He phoned us a few days later to talk about our situation and why we had our previous mortgage declined. With us being first time buyers we were stressed out and we didn’t want to loose a house that we had fallen in love with. Simon made sure that he gathered as much information as possible from me and my boyfriend and found a mortgage and had it accepted within a week or so. I would recommend him to anyone who is struggling to get a mortgage, he’s very down to earth, friendly and professional and we will continue to use him if we ever buy another house in the future!!.”
Megan – February 2021
“Simon is very professional and a genuinely nice guy who will go out of his way to help you, highly recommended.”
Your home may be repossessed if you do not keep up repayments on your mortgage.
Not all Buy to Lets are regulated by The Financial Conduct Authority.
As with all insurance Policies conditions and exclusions will apply.
You may have to pay an early repayment charge to your existing lender if you remortgage.
There may be a fee for arranging a mortgage and the precise amount will depend on your circumstances. This will typically be £399.
Burnett Mortgages Limited is an Appointed Representative of Stonebridge Mortgage Solutions LTD, which is authorised and regulated by the Financial Conduct Authority. Registered Office : Burnett Mortgages Limited, Gresley House, Ten Pound Walk, Doncaster, South Yorkshire. DN4 5HX. England. Registered Company Number : 11224301. Registered in England and Wales.
© 2020 Burnett Mortgages Limited. All Rights Reserved